At Puremental, we’re proud to offer worldwide shipping. However, we want to be transparent with you—while we strive to get your order to you as quickly as possible, our shipping times can vary depending on your location.

For most European countries, delivery typically takes 2-12 business days. In some cases, especially for more remote areas, shipping might take a little longer—up to 25 business days. For the USA, you can expect delivery between 5-18 business days. For the rest of the world, shipping times usually range from 15-25 business days.

We don't want to alarm you, but we believe in being upfront so there’s no confusion. If you feel there’s an issue with your order, please don’t hesitate to reach out to us at purementalcontact@gmail.com.

Once your order has been shipped, you will receive an email notification with the tracking code. You can use this code to track your order by entering it on the 'Track Order' page.

At PureMental, we strive to ensure you are satisfied with your purchase. However, if there is an issue with your order, please review our return policy below:

1. Notification: If there is any issue with your order, please notify us via email within 14 days of receiving your product.
2. Size-related Returns: We do not accept returns for items due to incorrect sizing. Please carefully review our size chart before making a purchase or contact us for assistance in choosing the best size.
3. Damaged or Defective Items: If you receive a damaged or defective item, you may return it under the following conditions:
   - The item must be returned in its original packaging.
   - The item must be unworn and unused.
   - Proof of purchase must be provided.
4. Resolution: If the issue is a result of our error, please email us so we can discuss the appropriate solution, including the possibility of a reorder.

For any other return issues or questions, feel free to contact us at purementalcontact@gmail.com.

Your satisfaction is our priority, and we want you to shop with confidence, knowing that your investment is protected. Thank you for choosing PureMental, and we look forward to serving you again in the future.